Prices

All prices are expressed in US Dollars and they are subject to change without notice. They can also be expressed in other currencies for information only. In this case, the amount indicated is only an estimation based on an average and rounded up exchange rate. The only valid prices are those indicated in US Dollars through the whole Site and those expressed in other currencies on the payment form where the exchange rate used will be considered definitive.

After payment, prices are not subject to any change, even if exchange rates or prices change between the date of purchase and the beginning of the Trek.

All prices are based on one (1) person.

Changes after the reservation

When making a reservation request, the trekker gives a series of information such as the dat of the Trek, his name, etc. After the payment of the reservation on-line, some information can be changed, other no:

• The date cannot be changed. A reservation is personnal and for a specific date. Booked spaces cannot be transfered or modified and a reservation made for one date cannot be sold to someone else, in any case. It is then lost. That is why it is not possible to change the date once the reservation has been made. If, for some reason, the trekker wants to change the date of departure of his Trek, he commits to pay for a new reservation (entrances and porter) which is fixed today at US$ 129.00, fees subject to change without notice. We commit to give the trekker his 2 reservations, the useless one and the new one. The change of the date cannot be considered a case of force majeure and an eventual cancellation is subject to conditions described in the chapter "Cancellations and refunds".
• Trekkers being part of the Trek cannot be changed. It is not possible then to give your reservation to someone else.
• The type of Trek (2 days or 4 days) cannot be changed either. See point 1 about the date.
• Free options such as vegetarian meals or the language of the guide can be changed until 48 hours prior to the Trek.

Passport and other required identity documents

For every reservation, the National Institute of Culture requires that every trekker must communicate his name, date of birth and his passport number or a National Identity Document (one or the other called below document) for Peruvians (DNI) or for people from countries on the border areas which have an agreement with Peru. Any other document is not accepted because it would be rejected by the authorities. The same document is required before the beginning of the trek to avoid identity theft. The trekker is committed to bring his document the day of the Trek and to make sure it matches the one used during the reservation. In order to avoid any problem, we ask trekker to make a copy of the document used to reserve and to keep it until the day of the Trek.

• If during the reservation the trekker gives us an incorrect or incomplete document number:
  • If the reservation has not been made yet at the National Institute of Culture, he must inform us very soon.
  • If the reservation has already been made at the National Institute of Culture, it is then invalid for the Authorities and must be cancelled, according to our terms and conditions of purchase. The trekker can then make a new reservation, according to available spaces and paying for a new Trek.

• If the document is renewed between the day of the reservation and the day of the Trek, the trekker is committed to give us a copy of the old document at least 48 hours prior to the Trek and to show it at the entrance of the Trek with the new document. Otherwise, the authorities responsible for the archaeological site might deny him the access.
• In case the document is lost or stolen a short time before the Trek, the trekker is committed to give us an official loss or theft statement and the information of his new document at least 72 hours prior to the Trek. Otherwise, the authorities responsible for the archaeological site might deny him the access.

These measures are taken in order to guarantee the trekker that Peruvian authorities won't deny him the entry. In case of infringement of points indicated above and if authorities reject the document the day of the Trek, the trekker shall not pretend to get a refund and, not our Agency but the Peruvian authorities won't let him enter the trek.

If the trekker has a student discount, he must show to the Authorities his original ISIC card in addition to his passport. If not, he will be asked to pay, right there, the difference between the student and the adult price, as indicated on article 6.21 of the Resolution 001-2005-UGM-CD about the procedure to sell spaces and access to the Inca Trail Network.

Itinerary

The itineraries are planned with great care, although, for operational or practical reasons, it may be necessary to change the sequence of activities or the specified route. Even if such cases are rare, in general the itinerary should be treated only as a basic guideline.

Cancellations and Refunds

If, for any reason, the customer wishes to cancel a reservation, he should do so through the cancellation forms available on this Site. Cancellation requests will be processed immediately.

• If a notification of cancellation is received 30 days or more prior to the date of the beginning of the Trek, we make a 70 % refund of the full payment, in other words, there is a penalty of 30% of the total cost corresponding to administrative and banking fees.
• If a notification of cancellation is received 29 to 8 days before the beginning of the Trek, the refund is subject to a penalty of 50% of the total cost.
• No refund will be made if the notification of cancellation is received 8 or less days before the beginning of the Trek, or in the case of a no-show by passenger(s) or for cancellations made during the trip itself.
• Some services might be interrupted or cancelled due to natural or personal reasons beyond our control or our provider's control. In that case, refund conditions are the same as in case of cancellation 30 days or more prior to the date of the beginning of the Trek, in other words, a 70% refund.
• In case of reservation without space availability, we will proceed to a full payment, without any fee.

Unavailability after booking

After booking and paying the total amount, our Agency will make as soon as possible the real reservation at the National Institute of Culture (INC). If for any reason due to our staff or to a third party the real reservation can not be made on time and there are no more available spaces, we will send immediately an email to the customer proposing:

• to choose another date for the Trek depending on availability. This change of date is charge free, even if the price of the new date has changed.
• to get a refund. In this case, our Agency will proceed to a full refund, with no additional fees.

Payment terms

Unless otherwise agreed in writing, all requested services must be paid in full and in advance following the instructions below. Because the Inca Trail is highly frequented, it is not possible to make the payment in other way than MoneyGram  - Western union company - Bank transfer or moneybookers.com  electronic payment online.  Personal checks, phone orders and any other payment method are not accepted.

Optional services

Our services includ everything as described on our pages. Nevertheless, the customer has the possibility to take additional services, such as renting sleeping bags or having additional porters. Prices of such services will be clearly indicated in the purchase form and the customer will not ask for a separate refund of these additional services before or during the Trek. Once in Cusco, the customer can ask for these services and pay for them directly at the Agency, but this is not recommended because they are subject to availability.

Responsibilities

In all travel arrangements we act on behalf of and with the authorization of our customers, organizing on their behalf and name the transport means, accommodation or other required tourist services. We can thus not assume any responsibility in case of accident, losses, delays or interferences with the tour for reasons of acts of God or other acts that do not involve our responsibility, especially regarding programs and schedules.