Terms and Conditions of Service
TERMS AND CONDITIONS OF SERVICE
Thank you very much for choosing us and letting us take on the responsibility of giving you a very nice experience here in Peru. We ask you to please read our terms and conditions of service very carefully.
About the costs: Our costs are expressed in American dollars (US$) and before you make any reservation, we ask that you be voluntarily in accordance with the price you are going to pay for the tour you’ll be taking. This is to avoid any inconveniences or any dilemmas regarding any prior claims. Our prices are subject to change without any previous announcement, however, if you have already confirmed your reservation, there will not be any variation regarding the amount of money you have had to pay for your tour.
About the type of trips we offer: InfoCusco offers the following types of tours:
Restriction y/o condition In some tours we´ll need a minimum of people to confirm the departure. if we don´t get the minimum people, the departure is going to be cancelled automatically. Before to make the reservation you must agree with this condition. Anyways we´ll let you know if the tour has any restriction or condition. Or you can see it in the tiinerary.
Economic Service: understand that at times we will need to use the services of other agencies or tour operators. In this case, according to the kind of trip, the tourist will have to strictly abide by all other regulations required by the other travel agency, as well as the guides, the times, and anything else that is included in the tour. InfoCusco will do the best they can so that you can have a very good experience along your journey, while we work alongside any other travel agencies or companies. We ask for your complete cooperation and understanding. Within groups using our Economic Service, the minimum amount of people is 15 to 30 people maximum.
Exclusive Service: While travelling with InfoCusco, we guarantee that all aspects of your tour will be carried out by us. With the Exclusive Service, we will only operate with tourists that use our company, InfoCusco. We will not share any services with any other travel agency. We will assign an exclusive travel guide that will always be with you. Along this tour, the minimum amount of people permitted in the group is between 2 and 4 people and the maximum amount is about 16 people, which are for adventure tours and 15 people for traditional tours. The average amount of people within our groups is between 6 and 12 people per group.
Private Service: While travelling on the Private Service, InfoCusco guarantees that we will fully carry out our trips in their entirety. We will provide a private guide just for you.
Luxury Service: When you travel with us on the Luxury Service, InfoCusco guarantees that we will carry out the trips in their entirety. We will make sure that we assign an escort to you, who will accompany you while you go along your trip, from beginning to end. We will provide you with a quote of the price of our Luxury Service for you.
TRIPS IN PERU: InfoCusco offers considerable trips: economic, exclusive, private and luxury, some of which might not necessarily be normally what you are looking for. However, we guarantee that we will put all of our effort and diligence into your tour so that your experience is unforgettable.
Travelling through Peru requires flexibility, patience, being in a good mood, and being understanding about any changes that we might have to make, according to circumstances that are not under our control (like a force majeur – see below), By reserving any of the trips we offer, you need to be in accordance with any of the changes that InfoCusco will need to make, without us having any responsibility for the following occurrences:
FORCE MAJEUR: This includes any incident InfoCusco cannot avoid. Trying to find any way to solve the problems at hand, these occurrences do consist of wars or threats to oneself, protests, revolts, illnesses, natural disasters, adverse meteorological conditions, fires, or any similar occurrences that are out of our control. In this case, InfoCusco will not be responsible for any of the mentioned occurrences and reserves the right to modify, postpone, or cancel the trip (which would be the last resort for us).
In the case of strikes, protests, standstills, etc., it’s possible that we would need to leave a day early or do the trip in a few days less, by modifying the itinerary (normally 3 days). Without any additional cost and/or disbursement from our part, you accept the fact that you agree with any inconveniences that might occur.
Regarding reserving the 4 day or 2 day Inca Trail:
Once you have reserved the trek, we will not be able to make any changes to the trip, because everything is controlled by the DRC (Decentralized Management of Cusco Culture). We don’t allow any modifications. After having made the reservation, which will have been established by law, any cancellations and/or waiting list do not work with the Inca Trail tour.
TRAVEL INSURANCE: Before starting your trip, we highly recommend that you obtain travel insurance, which will cover accidents, medical expenses, and emergency repatriation, including aerial rescue or aerial ambulance.
We also recommend that your travel insurance cover any cancellations or loss of luggage. If you would like to, you can send us a scanned copy of your policy to our email address or have it sealed by a family member or a confidential friend.
RISKS: For your reservation for any of our trips, you understand the risks that are implied and that you totally assume the risks that are involved upon going on your tour with us. InfoCusco doesn’t assume any liability with respect to anything that might occur along the way, by negligence of the tourist or anything else that might happen that is out of our control.
RESPONSIBILITY: InfoCusco does not assume any responsibility or obligation for any accidents, harm, illnesses, deaths, delays, and injuries to other people or to property. We also don’t assume any responsibility for any causes of forces majeur, such as strikes, adverse weather conditions, earthquakes, political situations, etc., that might determine any cancellations, changes, or delays, etc. The client will have to pay any additional fee, as a result of situations like this that can occur. We are not responsible for the loss of any luggage, theft, or type damage to your baggage, understanding that you be travelling under your own responsibility.
InfoCusco reserves the right to cancel or modify the planned itinerary when you consider that for the better development of our services. It is the client’s responsibility to have the appropriate documentation with you like: passports, visas, travel insurance, vaccines, vouchers, receipts, etc. which you will need to have with you upon entering Peru and for the tours that you will be taking. InfoCusco is not responsible for any delays or extra costs, as a result of having the wrong documents or the lack of any travel documents whatsoever.
About Risks and Responsibility: We will need you to sign and leave a digital fingerprint on our risk and responsibility form. This is to be done when you visit our office or while at one of our meetings. Our meetings will require you to come into our office before the start of your trip. You’ll have to be in accordance with all of our requirements, before the purchase of any of our trips.
Personal information needed to make a reservation.
To confirm a reservation, we will need you to send us the information for everybody who is going to be travelling with you along your tour. Upon, sending us your personal information for the reservation, we will need your full name, nationality, and age. Your passport number or DNI need to be correct and valid. Take into account that the authorities who control the entries into the archaeological sites, especially the Inca trail are not very nice when it comes to the processing of your documentation. What we do ask is that all the information that you send us be correct and valid. The ISIC card (if applicable), also needs to be valid and you’ll need to present it upon entering the Inca Trail, along with the document you used to make your reservation (your passport or your personal ID).
Discounts for students and people under age
Students that have an ISIC card and/or are under age, on some trips will receive a discount and for this discount to be valid, you will need to send us a scanned document or an image of your document. The copy or image of your document does need to be legible.
To secure and confirm your reservation, it is necessary that you have the confirmation of your payment In some cases, you will need 100% of the payment, and in other cases, we will only need you to pay some of the cost of your tour. Then, later on, the rest of your payment will be made once you arrive here in Cusco.
Confirmation of a reservation: We will always confirm your reservation and when we have received all of the requirements needed, especially the date of the start of the tour and any alternative dates, the dates on your passport and the confirmation of your payment. If you are lacking any of this information with your reservation, it won’t be possible to confirm your reservation at all. The confirmation of a reservation, could delay between 2 hours to 48 hours during business days.
As for the purchase of train tickets, bus tickets, plane tickets, entry into archaeological sites, etc., the payment for whichever kind of ticket purchase outside of or within a packet is not reimbursable. You need to accept the fact that you agree with these regulations before confirming the purchase of your tickets.
Methods of payment:
VISA: Compared to other types of payments that we have, paying with a VISA card is 5% of commission charges. However, in the case of us having to reimburse you in any way, there will be a 5% fee charged to your card. Within the total amount of your purchase, we will have to calculate the reimbursement in its entirety. We will have to subtract all purchases made such as the purchase of entry tickets, the payment of hotels, providers, taxes and any administrative fees.
PAYPAL: For payments made by PayPal, the client will need to add on a percentage of the commission, in which you will be informed of before the confirmation of your reservation.
Bank Transfer: For payments made abroad to our checking account, the client will need to add on an additional amount, which you will be informed of before your reservation is made. Upon receiving the money from outside Peru via bank transfer, sometimes the amount received can vary and it can result in being less than expected. Once transferred, we will let you know about the exact amount of payment that we have received.
Meetings prior to your tour.
One or two nights before the departure of your tour, we will have a briefing at our offices or at your hotel. In some cases, it might be by telephone. Usually, the meetings take place between the hours of 6pm and 7pm, however the exact time and place of the meeting will be confirmed to you. This meeting is just so that we can coordinate the trip with you and provide you with any required information regarding the tour. We will also clear any doubts or worries that you might have at the meeting.
The payment of your final balance: We require that you complete the payment of your tour at our office or at your hotel the moment we meet. It needs to be before the beginning of your tour (in American dollars or in soles). We reserve the right to cancel your trip, if your completed payment is not made before your trip.
Train tickets: When you purchase one of our tours to Machu Picchu, it will include a train ticket to and from Aguas Calientes. We will be leaving from the Poroy train station or from Ollantaytambo, travelling on the Expedition train. Your return train ticket will go from Aguas Calientes to and/or Ollantaytambo or Poroy. While travelling along the Expedition train, the client will definitely be able to change his or her train class to the Vistadome or Hiram Bingham, while taking into consideration the change of cost involved. In the case of hiking on the Inca Trail and other trips that arrive at Machu Picchu, the return trip will be on the Expedition train. The train will leave between the hours of 6:20pm and 6:45pm, and at other times the train departure might be at 9:30pm. All of this information will be confirmed at the meeting we will have with you before the departure of your tour.
Modification of your train ticket: Along some trips, you will get the option to stay one or two more nights in the town of Aguas Calientes. We offer the option to purchase your train ticket for the next day or the date that you wish to travel (subject to availability). However, these extra fees will be added onto the client’s account (new ticket for entry into Machu Picchu, round-trip bus ticket, bus from Ollantaytambo back to Cusco, food, accommodation, among others). If you would like to change the time of your train ticket and there is the possibility of changing it, with the ticket being on the same train category as your original ticket or any other category, the client will have to take responsibility for the extra charges that these changes involve.
1. If you only had sent us some of the purchase cost or had pre-paid any reservation you had made, this payment will be neither reimbursable nor transferrable.
2. If you had completely paid for all of your purchase and you cancel your trip 4 days or more before the start of your trip, we will be able to reimburse you, subtracting all of the purchases made for your trip such as train tickets, bus tickets, entry tickets, hotels, taxes, payment to the providers, administrative payments, etc.) The remaining amount that you send us will require us to subtract the fees and/or any commissions that are sent to us. If the cancellation had been made 3 days before the start of your trip, we will not be able to return any of the payment, because this will result in us considering it a NO SHOW.
3. InfoCusco will need to be notified of any change or cancellation of your trip as soon as possible. You need to be certain of the changes being made and will have to send us an email to notify us. Once the trip is cancelled, there won’t be any way to change this situation at all.
4. Once the final payment has been made, it won’t be possible to return the payment for any cancellation that has been made.
5. We can provide a letter to your insurance company for you.
VERY IMPORTANT: We strongly suggest that you stay at high altitude (at least 3000 meters high, in Cusco or in another city that has a high altitude) during the 3 or 4 days (minimum) before you go on your trip. This is to get us to minimize the possible illnesses that might result in being at high altitude. You also can help your body out in this way by acclimatizing yourself. To acclimatize yourself, you’ll need to drink a lot of liquids, adding a little bit of sugar to your beverages, eating foods that are rich in carbohydrates, avoiding tobacco and alcohol, and by drinking coca tea (an ancient and traditional tea leaf). The use of Diamox can also be useful. Please ask your doctor for a prescription.
Upon confirming your reservation, you will be expressing the fact that you fully accept all of our terms and conditions.
Note: The terms and conditions of service are subject to change without any previous notice. Thank you once again for choosing us and we wish you a marvelous trip!